Shipping Policy
Last Updated: August 26, 2026
Once your order has been packaged and accepted by the shipping carrier, you will receive a tracking number.
Customers are responsible for providing a complete and accurate shipping address at checkout. Please double-check all shipping information before submitting your order.
1. Damaged Packages
If your package arrives visibly damaged:
- Take photos of the package before opening it.
- Take photos of the contents immediately after opening.
- Contact Boss Biotech within 48 hours of delivery.
We will work with you to determine the best resolution, which may include a replacement or another appropriate solution.
2. Lost Packages
If tracking shows delivered:
Boss Biotech is not responsible for packages that are stolen after delivery or delivered to an incorrect location after the carrier has confirmed delivery.
We recommend checking with:
- Household members.
- Neighbors.
- Your local carrier.
- Apartment offices, mailrooms, or other designated delivery areas.
A carrier claim may need to be filed when appropriate.
If a package is lost in transit before delivery:
Boss Biotech will work with the shipping carrier to resolve the claim.
Once the carrier officially confirms that the package was lost in transit, Boss Biotech will either:
- Replace the order when replacement inventory is available, or
- Issue a refund if replacement inventory is unavailable.
3. Delayed Packages
Shipping carrier delays are outside of Boss Biotech’s control.
Orders will not be replaced or refunded solely because a package is delayed while tracking shows that it is still moving through the carrier’s network.
Weather, holidays, carrier volume, transportation issues, and other circumstances may affect delivery times.
4. Incorrect Shipping Addresses
Boss Biotech is not responsible for packages that are delayed, lost, returned, or delivered incorrectly because the customer provided an inaccurate or incomplete shipping address.
Please verify your shipping information carefully before submitting your order.
Payment Policy
Last Updated: August 26, 2026
Payment must be successfully completed before an order is processed, packaged, or shipped.
Customers are responsible for providing accurate payment and billing information.
1. Payment Confirmation
An order is not considered confirmed until payment has been successfully received or approved.
Orders with:
- Incomplete payment.
- Declined payment.
- Failed transactions.
- Unverified payment.
- Suspected fraudulent activity.
may be placed on hold or canceled.
2. Accepted Payment Methods
Boss Biotech accepts the payment methods displayed at checkout or otherwise specifically offered by Boss Biotech at the time of purchase.
Availability of individual payment methods may change without notice.
3. Payment Processing Delays
Certain transactions may require additional processing time through the customer’s bank, financial institution, or payment provider.
Boss Biotech is not responsible for delays caused by third-party payment processors or financial institutions.
4. Fraudulent or Unauthorized Transactions
Boss Biotech reserves the right to cancel or refuse orders associated with suspected fraud, unauthorized payment activity, inaccurate information, or other suspicious transactions.
If a customer has a concern regarding a payment or order, we encourage them to contact Boss Biotech so that we can attempt to resolve the issue.
5. Discounts & Promotions
Promotional codes, discounts, and special offers are subject to their individual terms.
Discounts may not be combined unless specifically stated otherwise.
Promotions may be changed, limited, or discontinued at any time.
Order Processing
Last Updated: August 26, 2026
Orders begin processing after payment has been successfully confirmed.
Processing includes:
- Payment verification.
- Order review.
- Product preparation.
- Packaging.
- Shipping label creation.
- Transfer of the package to the shipping carrier.
1. Processing Times
Processing times may vary depending on:
- Order volume.
- Product availability.
- Weekends.
- Holidays.
- Payment verification.
- Other circumstances affecting normal business operations.
Shipping transit time begins after the order has been processed and accepted by the shipping carrier.
2. Tracking Information
Once your order has been packaged and accepted by the carrier, tracking information will be provided.
Please allow time for the carrier’s tracking system to update after the shipping label has been created or the package has been accepted.
3. Order Changes
Customers should review their order carefully before submitting payment.
Once an order has entered processing, Boss Biotech cannot guarantee that changes to:
- Products.
- Quantities.
- Shipping addresses.
- Customer information.
can be made.
Contact Boss Biotech as soon as possible if you notice an error with your order.
4. Order Cancellations
Cancellation requests must be submitted before an order has been processed or transferred to the shipping carrier.
Once an order has been packaged, processed, or shipped, cancellation may no longer be available.
5. Product Availability
In the event that an item becomes unavailable after an order is placed, Boss Biotech will contact the customer regarding available options, which may include:
- Replacement with an agreed-upon item.
- Removal of the unavailable item.
- Refund of the unavailable item.
6. Important Reminder
Please verify your order details, contact information, and shipping address before completing your purchase.
Boss Biotech is happy to assist with order concerns and will make reasonable efforts to resolve issues appropriately.